We take the stewardship of the resources God gives us very seriously and we don't take your donations for granted. We budget and plan our activities very carefully, working closely with our board of directors to monitor our funds to make sure we're always using them in the best way possible.

We do not build up funds unnecessarily. We maintain enough in reserve to meet our expenses for three months. Out of principle, we will not go into long-term debt to fund the programs of the ministry.

Our financials are reviewed monthly by the executive committee of our board of directors and our financial statements are audited annually by independent public auditors. We are also members of the Canadian Centre for Christian Charties and qualify for their financial seal of approval.

We are committed to keeping our donors informed of our progress and the impact that their donations have through regular reporting. We do this online through testimonies from Canadian families and through our donor newsletter, inFocus, published three times a year.

Meeting the highest ethical standards

We are stewards of all the resources God entrusts to us and we're accountable to our ministry partners, and to God, for how we use all that we receive. That's why we're certified members of the Canadian Centre for Christian Charities (CCCC), an independent standards setting organization.

We are re-accredited every year and we closely adhere to the CCCC Standards of Organizational Integrity and Accountability.

As a CCCC-certified charity, we agree to abide by the following nine Standards of Accountability:

1. Have a declared doctrinal position expressing a commitment to the Christian faith
2. Have an independent, active governing board
3. Have an independent audit of our financial statements
4. Will provide our financial statements to any person upon request
5. Have an audit review committee that reports to the governing board
6. Carry on our activities with the highest standards of integrity
7. Have a declared stewardship policy which affirms, among other things, that no person receives a commission based upon gifts received by the ministry
8. Have a program to monitor the effectiveness and efficiency of the organization's activities
9. Respect the privacy of the beneficiaries of their ministry and have a Code of Ethical Fundraising and Financial Accountability

Looking after our donors

We value our donors greatly and we know the work we do to help families is only possible because of their generous and sacrificial support.

Personalized help

We have an in-house team that is more than happy to help you, answer your questions, troubleshoot a problem or update your information. Please don't hesitate to contact us at 1.800.661.9800, Monday to Friday, 8 a.m. to 4:30 p.m., or email us at [email protected]. We're here to help!

Privacy

We respect your privacy and protect your personal information by adhering to all applicable legislative requirements with respect to protecting privacy. We do not rent, sell or trade our mailing lists. For more detailed information, please see our privacy policy.

Mailings

We send out our Focus on the Family magazine to anyone who would like it – for free! But if you are no longer interested in receiving it at your home, you can opt out at any time and still receive information about the organization and the impact of your donations.

If the Focus on the Family magazine no longer applies to you, please contact us at [email protected] and we'll update your information right away.

The Donor Bill of Rights

Philanthropy is based on voluntary action for the common good. It is a tradition of giving and sharing that is primary to the quality of life. To assure that philanthropy merits the respect and trust of the general public, and that donors and prospective donors can have full confidence in the nonprofit organizations and causes they are asked to support, we declare that all donors have these rights:

1. To be informed of the organization's mission, of the way the organization intends to use donated resources, and of its capacity to use donations effectively for their intended purposes.
2. To be informed of the identity of those serving on the organization's governing board, and to expect the board to exercise prudent judgment in its stewardship responsibilities.
3. To have access to the organization's most recent financial statements.
4. To be assured their gifts will be used for the purposes for which they were given.
5. To receive appropriate acknowledgement and recognition.
6. To be assured that information about their donation is handled with respect and with confidentiality to the extent provided by law.
7. To expect that all relationships with individuals representing organizations of interest to the donor will be professional in nature.
8. To be informed whether those seeking donations are volunteers, employees of the organization or hired solicitors.
9. To have the opportunity for their names to be deleted from mailing lists that an organization may intend to share.
10. To feel free to ask questions when making a donation and to receive prompt, truthful and forthright answers.

© 2016 Association of Fundraising Professionals (AFP). All rights reserved. Reprinted with permission from the Association of Fundraising Professionals.

Integrity in fundraising

Our six principles for integrity in fundraising are:

1. This ministry belongs to God. As His stewards, we're accountable to His objectives, interests and concerns.
2. The future of God's work doesn't depend on the survival of this organization. But as long as He supplies the means, we will serve others in His name.
3. We'll be honest about our financial needs. We will always fundraise in a respectful way and try not to raise more money than we need.
4. We will try not to run the ministry at a deficit. If we have to borrow to cover unforeseen expenses, we will do our best to repay the loan quickly.
5. We request that you support the work of your own local church first, before you contribute to Focus on the Family Canada.
6. You'll receive clear and understandable tax receipts.

These guidelines are based upon a firm conviction that everything we are and everything we have comes to us by the grace of God. If we remain faithful, we're confident that the Lord will sustain us while His purposes for this ministry endure.

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