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Privacy policy

Collection of information

Focus on the Family (Canada) Association respects your privacy. We protect your personal information and adhere to all legislative requirements with respect to protecting privacy. We DO NOT rent, sell, or trade personal information. The information collected will be used to improve your user experience, deliver resource materials, provide tax receipts, to contact prize winners and to keep you informed and up to date on the activities of Focus on the Family (Canada) Association, including programs, services, special events, funding needs, opportunities to volunteer or to give and more through periodic contacts.

If at any time you wish to be removed from any of these contacts simply contact us by phone at 1.800.661.9800 or via email at [email protected] and we will gladly accommodate your request.

Focus on the Family Canada does not sell, lease or rent your confidential information. However, we may need to disclose personal information as required by law, such as a law, regulation, court order, subpoena, search warrant, in the course of a legal proceeding or in response to a law enforcement agency request, to enforce our Terms of Service, or site rules; or to protect the safety and security of our visitors and our sites.

The information you provide to us, including any personal information, may be shared with third party service providers with whom we have a contractual agreement that includes strict privacy and confidentiality standards, where such third parties are assisting us with hosting, data storage or processing.

Data collected may be stored on servers outside of Canada. To the extent that any data including personal information is out of the country, it is subject to the laws of the country in which it is held, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country.


Our Web site's ecommerce system uses SSL encryption to protect sensitive data transmissions from your computer to our Web site. You are able to see when the SSL encryption is active either by the "padlock" icon at the bottom of your browser's window or by a blue line around the window. In certain areas, password protection is used to protect your privacy and security


Focus on the Family Canada reserves the right to make changes to this privacy policy at any time and requests that you review this policy for updates.


A small piece of data that a website can store on your system is referred to as a "cookie." We exclusively use these Cookies to enhance your online experience. Many browsers recognize when a cookie has been sent to your computer and will give you the option to refuse or allow it.

We use third-party vendors, including Google, to track our websites' usage and to show our ads on external sites. In order to be good stewards of our funds, we use traffic/analytics data to inform and optimize our site content and ad campaigns based on your prior visits to our sites.

You may opt out of Google’s use of cookies by visiting the Google Advertising opt-out page. More information on opting out of a third party vendors use of cookies is available by visiting the Network Advertising Initiative opt-out page. You may also opt out of our use of Google Analytics by visiting the Google Analytics opt-out page. We may have reporting of your aggregate interactions with our ads across the Google Display Network or DoubleClick for Advertisers in conjunction with activity on our website.

This website uses Hotjar web analytics services. Hotjar may record mouse clicks, mouse movements and scrolling activity. Hotjar collects information regarding pages visited, actions taken, country, device used, operating system and browser used. However, Hotjar does not collect any identifiable personal information that you do not voluntarily enter in this website. Neither does it track your browsing habits across websites which do not use Hotjar services.

All tracking on this website serves the sole purpose of improving user experience and providing more relevant information to the user. The aggregated tracking data helps us to optimize our website and be good stewards of our funds.

Links to other sites

We sometimes provide referrals to and links to other World Wide Web sites from our sites. Such a link should not be seen as an endorsement, approval or agreement with any information or resources offered at sites you can access through our sites. If in doubt, always check the Uniform Resource Locator (URL) address provided in your WWW browser to see if you are still in a Focus on the Family Canada-operated site or have moved to another site.

Focus on the Family Canada is not responsible for the content or practices of third party sites that may be linked to our sites. When Focus on the Family Canada provides links or references to other Web sites, no inference or assumption should be made and no representation should be inferred that Focus on the Family Canada is connected with, operates or controls these Web sites.

Any approved link must not represent in any way, either explicitly or by implication, that you have received the endorsement, sponsorship or support of any Focus on the Family Canada site or endorsement, sponsorship or support of the ministry of Focus on the Family Canada, including its respective employees, agents or directors.

Account registration

When you request a resource we require that you provide us certain information that allows us to complete your transaction. This information is used to create a unique account within our Online Resource Center. Following account registration, a "cookie" is used to automatically identify you as a registered user when you are browsing the Online Resource Center.

Shopping cart identification

The Shopping Cart Identification "cookie" allows the Online Resource Center to connect you to your active shopping cart. This cookie is set to expire whenever you exit your current browser session.

Restrictions on use of our online materials

All materials contained in the Focus on the Family Canada Web sites ("Online Material") are the copyrighted property of Focus on the Family Canada. All trademarks, service marks, and trade names are proprietary to Focus on the Family Canada. No Online Material from our Web sites may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, noncommercial home use only, provided that you:

  • retain all copyright, trademark and propriety notices
  • you make no modifications to the materials
  • you do not use the materials in a manner that suggests an association with any of our products, services, events or brands
  • you do not download quantities of materials to a database, server, or personal computer for reuse for commercial purposes.

You may not, however, copy, reproduce, republish, upload, post, transmit or distribute our Online Material in any way or for any other purpose unless you get our written permission first. Neither may you add, delete, distort or misrepresent any content on the Focus on the Family Canada sites. Any attempts to modify any Online Material, or to defeat or circumvent our security features is prohibited.

Everything you download, any software, plus all files, all images incorporated in or generated by the software, and all data accompanying it, is considered licensed to you by Focus on the Family Canada or third-party licensors for your personal, non-commercial home use only. We do not transfer title of the software to you. That means that we retain full and complete title to the software and to all of the associated intellectual-property rights. You're not allowed to redistribute or sell the material or to reverse-engineer, disassemble or otherwise convert it to any other form that people can use.

Limitation of liability

Focus on the Family Canada will not be liable for any damages or injury that accompany or result from your use of any of its sites.

These include (but are not limited to) damages or injury caused by any:    

  • Use of (or inability to use) the sites
  • Use of (or inability to use) any site to which you hyperlink from our sites
  • Failure of our sites to perform in the manner you expected or desired
  • Error on our sites
  • Omission on our sites
  • Interruption of availability of our sites
  • Defect on our sites
  • Delay in operation or transmission of our sites
  • Computer virus or line failure    

Please note that we are not liable for any damages, including:

  • Damages intended to compensate someone directly for a loss or injury
  • Damages reasonably expected to result from a loss or injury (known in legal terms as "consequential damages")
  • Other miscellaneous damages and expenses resulting directly from a loss or injury (known in legal terms as "incidental damages")
  • We are not liable even if we've been negligent or if our authorized representative has been advised of the possibility of such damages or both

Exception: Laws in certain jurisdictions may not allow us to limit or exclude liability for these "incidental" or "consequential" damages. If you live in one of those jurisdictions, the above limitation obviously would not apply which would mean that you might have the right to recover these types of damages. However, in any event, our liability to you for all losses, damages, injuries, and claims of any and every kind (whether the damages are claimed under the terms of a contract, or claimed to be caused by negligence or other wrongful conduct, or they're claimed under any other legal theory) will not be greater than the amount you paid to access our sites.    

A PDF of the official Focus on the Family Canada privacy policy is available here.