Our service team will be pleased to help you. Please call 1.800.661.9800 Monday to Friday, 7 a.m. to 4:30 p.m. PT (except Tuesdays, 9 a.m. to 4:30 p.m.) for assistance.

The "B/O" term on your packing slip indicates that a resource is on back order. This means that we did not have that resource in our warehouse and are waiting for new stock to come in. As soon as new stock arrives, the resource will be shipped to you. If you have any questions about back-ordered items, please feel free to contact us at 1.800.661.9800. We thank you for your patience.

Once you have completed your order through our online bookstore, you are not able to cancel or make any changes; however, our service team will be happy to help you. Please call 1.800.661.9800 Monday to Friday, 7 a.m. to 4:30 p.m. PT (except Tuesdays, 9 a.m. to 4:30 p.m.) and we will be able to cancel or change your order. Please note: It’s important to call us the day that your order is placed...

Donations can be directed to specific board-approved programs and projects (See Leadership Gifts for more information.). Each charitable donation directed toward an approved program or project will be used as restricted with the understanding that when the need for such a program or project has been met, or cannot be completed for any reason as determined by the Focus on the Family Canada board...

If you received a damaged item from us by mail, please call us at 1.800.661.9800 and let us know. We will send you a replacement immediately. If you received a damaged item from our bookstore, please return the item to the store. You will then be given a replacement.

A tax receipt will be issued for donations exceeding $5. 

Unfortunately, we are currently unable to send out donation receipts by email. We have heard your requests for this option and are beginning to look into it. However, for the time being, our donation receipts are provided through the mail. In urgent circumstances, please contact us at 1.800.661.9800 or [email protected] and we will do our best to assist you.

Welcome to Focus on the Family Canada and the world of volunteering! Volunteers are the foundation of our ministry. Volunteers bring enthusiasm, energy, skills and knowledge to the volunteer program. There’s a variety of volunteer activities and events waiting for you to explore.Four ways to volunteer: Focus on the Family Canada prayer partner Hosting a Focus on the Family Canada Sunday in your...

Certainly! Please contact us by phone at 1.800.661.9800 or email [email protected] and we’ll issue you a replacement.

Focus on the Family Canada is much more than a network of websites, magazines and radio shows. It's a community seeking the time-tested benefits of living according to traditional family values.Our audience is loyal because for over 30 years we've earned their trust. And while we work very hard to protect this special relationship with them, we're willing to share our public forum with advertis...