Please check the FAQ page on our online store.

If you are receiving duplicate mailings, please contact us by calling 1.800.661.9800 or emailing [email protected] and report the personal account numbers from both of the duplicate mailings.Your personal account number is an eight- or nine-digit number starting with either a 1 or a 9. It is found on the upper-left corner of the magazine address label, the top-left corner of donation receipts and...

The "B/O" term on your packing slip indicates that a resource is on back order. This means that we did not have that resource in our warehouse and are waiting for new stock to come in. As soon as new stock arrives, the resource will be shipped to you. If you have any questions about back-ordered items, please feel free to contact us at 1.800.661.9800. We thank you for your patience.

You can let us know about your change of address, phone number or email address by phone at 1.800.661.9800 or email us at [email protected] Please include your old information so we can ensure accuracy.

Renewal notices are automatically prepared one month in advance of mailing. Therefore, a notice and your renewal may have crossed in the mail. Thank you for your patience as we process your renewal or cancellation. If you have any further questions about your membership status, please feel free to contact us by calling 1.800.661.9800 or emailing [email protected]

Focus on the Family Canada is much more than a network of websites, magazines and radio shows. It's a community seeking the time-tested benefits of living according to traditional family values.Our audience is loyal because for over 30 years we've earned their trust. And while we work very hard to protect this special relationship with them, we're willing to share our public forum with advertis...