Help for your family during COVID-19: Learn more

FAQ

Need a question answered? You can likely find it here, but if not, feel free to contact us directly. We'd be more than happy to help you!

Everyone who has contacted our ministry has a personal account number. This number is an eight- or nine-digit number starting with either a 9 or a 1 (adults) or a 7 (kids/teens). It is found on the upper-left corner of the address label, the top-left corner of donation receipts or on the bottom-right corner of packing slips. Focus on the Family Canada greatly appreciates you having your personal number available whenever you contact us. For further assistance, call 1.800.661.9800 or email [email protected].