Frequently Asked Questions

We want to help in any way we can! If you have other questions that aren’t answered below, please call us at 1.800.661.9800 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. .

  1. What is your Registered Charitable Number?
    Focus on the Family Canada’s Registered Charitable Number is 10684-5969-RR0001. It’s on all our charitable tax receipts.

  2. My address has changed. How do I let you know?
    You can let us know about your change of address by phone at 1.800.661.9800 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. . Please include your old address in your message as well.

  3. Do you receipt donations?
    A tax receipt will be issued for single donations exceeding $5. An annual tax receipt will be issued for monthly donations exceeding $5.

  4. Do you offer annual donation receipts?
    Yes, we issue annual receipts for monthly donors or by request. If you would like to make the switch to receive annual receipts, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at 1.800.661.9800. Annual receipts are typically mailed within the last two weeks of February.

  5. Can I receive a replacement donation receipt if I am missing one?
    Certainly! Please contact us by phone at 1.800.661.9800 or email This email address is being protected from spambots. You need JavaScript enabled to view it. and we’ll issue you a replacement.

  6. I donate monthly with my credit card, but my information has changed. How can I update my credit card information?
    If only the expiry date on your credit card has changed, you can let us know by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or phone at 1.800.661.9800.

    If you’ve received a new credit card number, please call us at 1.800.661.9800 and we’ll update your account.

  7. I donate monthly but would like to change the amount of my gift. How can I let you know?
    You can change the amount of your monthly donation or discontinue your automated gifts by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or phone 1.800.661.9800.

  8. How can I leave Focus on the Family Canada in my will?
    To include Focus on the Family Canada in your will, please list our charity as Focus on the Family (Canada) Association, and include our charitable registration number: 10684-5969-RR0001.

    If you need assistance with estate planning, please visit our Legacy Giving section for further information. We’ve partnered with ADVISORS with Purpose to provide tools and resources in order to help you with your estate planning needs.

    Thank you for considering Focus on the Family Canada and leaving a legacy of hope and faith for future generations of families.

  9. What does this symbol mean?


    The Canadian Council of Christian Charities (CCCC) is a registered charitable organization (CRA#106844863RR0001). It is also an association, primarily of charities, within the Christian community. Its purpose is to minister to Christian charities and the public by integrating spiritual concerns of ministry with practical aspects of management, stewardship and accountability.

    This symbol is the CCCC’s Seal, a mark of excellence and trust. Charities displaying the Seal are certified members and adhere to high standards of integrity and efficiency as outlined below.

    Nine standards for organizations displaying the CCCC Seal:

    1. They are a Christian ministry.

    2. They have an independent, active governing board.

    3. They have audited financial statements.

    4. They provide their financial statements to any person upon request.

    5. They have an audit review committee monitoring internal financial controls.

    6. They carry on their activities with the highest standards of integrity.

    7. They keep their donors informed, respect their confidentiality, and use their donations as directed and on approved programs.

    8. They evaluate their activities for effectiveness and efficiency.

    9. They follow a written code expressing how they meet standards of accountability.

      For more information, please visit the CCCC’s website.

  10. How do I submit a prayer request?
    You can submit a prayer request by email at This email address is being protected from spambots. You need JavaScript enabled to view it. , over the phone at 1.800.661.9800, or through our online prayer request form.


TOLL-FREE 1.800.661.9800

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© 2016 FOCUS ON THE FAMILY (CANADA) ASSOCIATION

Focusonthefamily.ca is a service of Focus on the Family (Canada) Association.
It is intended as a general, practical reference and should not be considered a substitute for professional medical, mental health or legal advice.

Focus on the Family (Canada) Association is a registered charity (#10684-5969-RR0001)