Frequently asked questions

We want to help any way we can! For further information, feel free to call us at 1.800.661.9800.

1. What is your Registered Charitable Number?
   The Registered Charitable Number for Focus on the Family Canada is 10684-5969-RR0001. This number is found on all of our charitable tax receipts.
2. My address has changed. How do I let you know?
   You can let us know that you have a change of address by phone: 1.800.661.9800 or by email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
3. Do you offer annual donation receipts?
   Yes, we are now able to issue annual receipts. If you would like to make the switch to receive annual receipts, email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us at 1.800.661.9800. Annual receipts are typically mailed within the last two weeks of February.
4. Can I receive a replacement donation receipt if I am missing one?
   Yes, if you are missing a donation receipt, please contact us by phone: 1.800.661.9800 or by email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it , and we will issue you a replacement.
5. I donate monthly with my credit card but my information has changed. How can I update my credit card information?
   If only the expiry date on your credit card has changed, you can let us know by email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by phone: 1.800.661.9800.
   
   If you have received a new credit card number, please call us at 1.800.661.9800, and we will update your account.
6. I donate monthly but would like to change the amount of my gift. How can I let you know?
   You can change the amount of your monthly donation or discontinue your automated gifts by email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by phone: 1.800.661.9800.
7. How can I leave Focus on the Family Canada in my will?
   To include Focus on the Family Canada in your will, please list our charity as Focus on the Family (Canada) Association, charitable registration number 10684-5969RR001.
   
   If you need assistance with estate planning, please feel free to contact us by email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it , and we will provide you a confidential referral to a Christian financial planner who should be able to assist you.
   
   Thank you for considering Focus on the Family Canada in your will and leaving a legacy of hope to future generations of families.
8. What does this symbol mean?
   
   The Canadian Council of Christian Charities (CCCC) is a registered charitable organization (CRA# 106844863RR0001). It is also an association, primarily of charities, within the Christian community. Its purpose is to minister to Christian charities and the public by integrating spiritual concerns of ministry with practical aspects of management, stewardship and accountability.
   
   The Seal is a mark of excellence and trust. Charities displaying the Seal adhere to high standards of integrity and efficiency as outlined below.
   
   Organizations displaying the Seal adhere to 9 standards: They
   
   1. are a Christian ministry.
   2. have an independent, active governing board.
   3. have audited financial statements.
   4. provide their financial statements to any person upon request.
   5. have an audit review committee monitoring internal financial controls.|
   6. carry on their activities with the highest standards of integrity.
   7. keep their donors informed, respect their confidentiality, and use their donations as directed and on approved programs.
   8. evaluate their activities for effectiveness and efficiency.
   9. follow a written code expressing how they meet standards of accountability.
   For more information, please visit Cccc.org.
9. How can I submit a prayer request?
   You can submit a prayer request by email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it , by phone: 1.800.661.9800 or by filling out our online prayer request form.