Past events

  1. What exactly is the Clergy Care Network (CCN)?
  2. How did the Clergy Care Network (CCN) get started?
  3. What happens when I call the Clergy Help Line (1.888.5.CLERGY)?
  4. What sort of concerns can I call about?
  5. Will anyone in my church or denomination know that I have called the Clergy Line?
  6. Is there a fee when I call?
  7. Our denomination is interested in partnering with Focus on the Family Canada and becoming a part of the Clergy Care Network. How do we go about this?
  8. Where are you located?
  9. I’ve been feeling really down and stressed out lately. What should I do?
  10. What happens if I am referred to a local counsellor?
  11. How can I pray for you?
  12. How can I make a donation to CCN?



1. What exactly is the Clergy Care Network (CCN)?

We are a ministry based out of Focus on the Family Canada. We are unique in that we are also supported by Canadian denominations that want to provide a confidential service for their pastors. Our ministry exists solely to provide support and encouragement to pastors and their families. We recognize that the needs and concerns clergy families face are unique and require specialized care, so we offer a toll-free Clergy line (1.888.5.CLERGY) to provide general information, resources, referrals, counselling and consultation. CCN also ministers through this website and through workshops and events that are held specifically for clergy.

We welcome your calls, or emails to [email protected], and look forward to hearing from you!

If you are from the United States, please contact Thriving Pastor. This is the Focus on the Family ministry for American pastors. Please call their toll-free pastoral care line (1.877.233.4455) or visit their website, Thrivingpastor.org

2. How did the Clergy Care Network (CCN) get started?
In 2001 the Evangelical Fellowship of Canada (EFC) and its partners began discussing the need for a national counselling support network for pastors and their families. Focus on the Family Canada was included in these discussions and was eventually given the task of running this ministry. After many meetings, prayers and negotiations, the implementation of CCN became a reality in September 2003 across Canada. In October 2003, the toll free clergy help line (1.888.5.CLERGY) was launched and the ministry opened its doors. CCN is a collaboration between Focus on the Family Canada and Canadian denominations.

3. What happens when I call the Clergy Help Line (1.888.5.CLERGY)?
A trained counselling assistant answers the phone. He or she will book you an appointment to speak with one of our counsellors. The staff counsellor can provide a listening ear, crisis counselling, a referral to an approved Christian counsellor in your area, information on retreats and treatment centres, recommendations for appropriate books or resources, etc. If you don't want to give your name or other personal information, you don't have to.

4. What sort of concerns can I call about?
You can call about anything! The majority of callers are dealing with an issue in their life causing them concern. For example, callers may want to talk about family or marriage difficulties, feelings of depression or anxiety, issues in their congregation, staff problems, parenting challenges, sexual addictions or other life difficulties. Some callers want a confidential and caring person to talk to, while others desire counsel or referrals. Other callers request prayer or information about retreat centres in their area. Call us about whatever is on your heart and mind. We'll do our very best to assist you – and if we don't immediately have an answer for you, we'lll find one!

5. Will anyone in my church or denomination know that I have called the Clergy Line?
Absolutely not! Your call is kept private and confidential. You don't need to reveal your name, denomination or location if you don't want to. We do keep general statistics as to why people call, but nothing personal is ever shared with anyone in your congregation or denomination. This is a safe place for you to call. As with any counselling, confidentiality would only be breached if a caller was in physical danger or was harming others.

6. Is there a fee when I call?
No! Many partnering denominations across Canada sponsor the Clergy Care Network so that this service can be available to you free of charge. We are grateful for their ongoing support. If you should require a referral to a counsellor in your area, any counselling fees you incur would be your responsibility. However, many denominations have free or subsidized counselling available – we can assist you in finding out if your denomination has such a model.

7. Our denomination is interested in partnering with Focus on the Family Canada and becoming a part of the Clergy Care Network. How do we go about this?
Please email the program manager of Clergy Care, Wendy Kittlitz at [email protected].She would be pleased to share details of the program with you and ways that your church can be involved.

8. Where are you located?
Our office is located just outside of Vancouver, BC. We try not to brag too much about our balmy “winters” and lack of snow out here - or the nearby mountains and ocean!

9. I’ve been feeling really down and stressed out lately. What should I do?
You may be experiencing burnout or depression. We suggest you do several things: tell your family doctor, talk to your spouse about it and call our Clergy line (1.888.5.CLERGY). Your doctor may suggest counselling, medication, a change in your lifestyle and/or a medical leave from work. Depression is a very common health problem and it's wise to deal with the problem sooner, before it gets any worse. There is no shame in asking for help; in fact, doing so demonstrates courage and strength of character!

10. What happens if I'm referred to a local counsellor?
Sometimes after talking on the phone, you and the Clergy Care counsellor may decide that you would benefit from one-on-one counselling. You will be given the name and contact information of one or more Christian counsellors in your area. These counsellors have been screened by Focus on the Family Canada. They are Christians who meet our educational and professional requirements.

The first step is to call the counsellor and make an appointment for your first session. You are responsible for working out counselling fees and payment arrangements. The Clergy Care Network does not pay for any of these sessions, but we may be able to give you information about counselling benefits available through your denomination.

After you have concluded your counselling, we would appreciate feedback from you as to your counselling experience. Call us at 1.888.5.CLERGY to give us any positive or negative feedback.

11. How can I pray for you?
Thank you for praying! Some of our prayer items are:


• Thanksgiving for making CCN a reality
• Continued financial support for CCN
• God's overall blessing on the ministry
• Wisdom and guidance in planning the details of the program
• For pastors and families - that they will hear about CCN and have the courage to call when they are hurting
• Wisdom and discernment for counsellors when talking with individuals on the phone

12. How can I make a donation to CCN?
You can call our general toll-free number (1.800.661.9800) at Focus on the Family Canada. One of our representatives will assist you in contributing to our ministry. Tax receipts are issued for donations of $5.00 or more.

 

 

 



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