- What exactly is the Clergy Care Network (CCN)?
- How did the Clergy Care Network (CCN) get started?
- What happens when I call
the Clergy Help Line (1.888.5.CLERGY)?
- What sort of concerns can I call about?
- Will anyone in my church or denomination know
that I have called the Clergy Line?
- Is there a fee when I call?
- Our denomination is interested in partnering
with Focus on the Family Canada and becoming
of the Clergy Care Network. How do we go about
- Where are you located?
- I’ve been feeling
really down and stressed out lately. What should
- What happens if I am referred to a local counsellor?
- How can I pray for you?
- How can I make a donation to CCN?
1. What exactly is the Clergy Care Network (CCN)?
We are a ministry based out of Focus on the Family
Canada. We are unique in that we are also supported
by Canadian denominations that want to provide
a confidential service for their pastors. Our ministry
exists solely to provide support and encouragement
to pastors and their families. We recognize that
the needs and concerns clergy families face
are unique and require specialized care, so we offer
a toll-free Clergy line (1.888.5.CLERGY) to provide general information, resources, referrals,
counselling and consultation. CCN also ministers
through this website and through workshops and
events that are held specifically for clergy.
We welcome your calls, or emails to [email protected], and look forward to hearing from you!
If you are from the United States, please contact Thriving Pastor. This is the Focus on the Family ministry for American pastors. Please call their toll-free pastoral care line (1.877.233.4455) or visit their website, Thrivingpastor.org
How did the Clergy Care Network (CCN) get started?
In 2001 the Evangelical Fellowship of Canada (EFC)
and its partners began discussing the need for
a national counselling support network for pastors
and their families. Focus on the Family Canada
was included in these discussions and
was eventually given the task of running this
ministry. After many meetings, prayers and negotiations,
the implementation of CCN became a reality in
September 2003 across Canada. In October 2003,
the toll free clergy help line (1.888.5.CLERGY)
was launched and the ministry opened its doors.
CCN is a collaboration between Focus on the Family
Canada and Canadian denominations.
What happens when I call the Clergy Help Line
A trained counselling assistant answers the phone. He or she
will book you an appointment to speak with one of our counsellors. The staff counsellor can provide a listening ear, crisis counselling,
a referral to an approved Christian counsellor in
your area, information on retreats and treatment
centres, recommendations for appropriate books or resources,
etc. If you don't want to give your name or other
personal information, you don't have to.
What sort of concerns can I call about?
You can call about anything! The majority of callers
are dealing with an issue in their life causing them concern. For example,
callers may want to talk about family or marriage
difficulties, feelings of depression or anxiety,
issues in their congregation, staff problems,
parenting challenges, sexual addictions or other
life difficulties. Some callers want a confidential
and caring person to talk to, while others desire
counsel or referrals. Other callers request prayer
or information about retreat centres in their
area. Call us about whatever is on your heart and mind. We'll do our very best to
assist you – and if we don't
immediately have an answer for you, we'lll find
Will anyone in my church or denomination know
I have called the Clergy Line?
Absolutely not! Your call is kept private and confidential.
You don't need to reveal your name, denomination
or location if you don't want
to. We do keep general statistics as to why people
call, but nothing personal is ever shared with
anyone in your congregation or denomination. This
is a safe place for you to call. As with any counselling,
confidentiality would only be breached if a caller
was in physical danger or was harming others.
Is there a fee when I call?
No! Many partnering
denominations across Canada sponsor the
Clergy Care Network so that this service can
be available to you free of charge. We are grateful
for their ongoing support. If you should require
a referral to a counsellor in your area, any
counselling fees you incur would be your responsibility.
However, many denominations have free or subsidized
counselling available – we can assist you
in finding out if your denomination has such
Our denomination is interested in partnering
Focus on the Family Canada and becoming a part
of the Clergy Care Network. How do we go about
Please email the program manager of Clergy Care, Wendy Kittlitz at [email protected].She would be pleased
to share details of the program with you and ways
that your church can be involved.
Where are you located?
Our office is located just outside of Vancouver,
BC. We try not to brag too much about our balmy “winters” and
lack of snow out here - or the nearby mountains
been feeling really down and stressed out lately.
What should I do?
You may be experiencing burnout or depression.
We suggest you do several things: tell your
family doctor, talk to your spouse about it and
call our Clergy line (1.888.5.CLERGY). Your doctor
may suggest counselling, medication, a change in
your lifestyle and/or a medical leave from work.
Depression is a very common health problem and
it's wise to deal with the problem sooner, before
it gets any worse. There is no shame in asking
for help; in fact, doing so demonstrates courage
and strength of character!
What happens if I'm referred to a local counsellor?
Sometimes after talking on the phone, you and the
Clergy Care counsellor may decide that you would
benefit from one-on-one counselling. You will
be given the name and contact information of
one or more Christian counsellors in your area.
These counsellors have been screened by Focus
on the Family Canada. They are Christians
who meet our educational and professional requirements.
The first step is to call the counsellor and make
an appointment for your first session. You are
responsible for working out counselling fees and
payment arrangements. The Clergy Care Network does
not pay for any of these sessions, but we may
be able to give you information about counselling
benefits available through your denomination.
After you have concluded your counselling, we
would appreciate feedback from you as to your counselling
experience. Call us at 1.888.5.CLERGY to give us
any positive or negative feedback.
How can I pray for you?
Thank you for praying! Some of our
prayer items are:
• Thanksgiving for making CCN a reality
• Continued financial support for CCN
God's overall blessing on the ministry
• Wisdom and guidance in planning the details of the program
For pastors and families - that they will hear about CCN and have the courage
to call when they are hurting
• Wisdom and discernment for counsellors when talking with individuals
on the phone
12. How can I make a donation to CCN?
You can call our general toll-free number
(1.800.661.9800) at Focus on the Family Canada.
One of our representatives will assist
you in contributing to our ministry. Tax receipts are issued for donations of $5.00 or more.